Comments on: Bank of America Customer Service Fail

By: drinkIPA

drinkIPA — Wed, 24 Feb 2010 01:48:23 +0000

I've had good luck with BofA for many years. I recently overdrafted my account by accident, and I had some fees hit my account. I am going to talk to them about it tomorrow. While the overdraft was my fault, I expect to get a refund of some kind because I did not ever voluntarily “opt-in” to the overdraft protection that causes the problem. As a matter of fact, Congress is working to make many of the overdraft fees that banks charge illegal because of so many complaints. I use BofA because the ATMs are everywhere and the web site works good. If they don't treat me good this time, I'll start shopping banks. Also, I never trust the ATMs for deposits, always use a teller.

By: fsaeed81

fsaeed81 — Sun, 10 Jan 2010 08:01:15 +0000

I'm sorry for your situation… makes me want to think twice before using those new ATM machines again. Bank Of America's customer service has recently took a dive for the worst recently. One, they've changed their policy of overdraft, so the transaction goes through immediately, which causes overdraft for many folks who live paycheck to paycheck. Two, their customer service used to be great. Now, it seems when I call its a 50/50 change I will get the same answers as the previous agent. I've opened a credit union account, for the last 4 months Ive had to complaints. Looks like its time to just close my BofA account.

By: fsaeed81

fsaeed81 — Sun, 10 Jan 2010 08:01:15 +0000

By: Richard Cooper

Richard Cooper — Tue, 29 Dec 2009 04:05:18 +0000

Hotash – sorry to hear of your issues with MLCU. I work there – please call me and I will do everything in my power to help you. Richard 467-4804

By: Gerine Gray

Gerine Gray — Tue, 03 Nov 2009 00:02:08 +0000

I can not get into bank of america. My computer is not recognized by the bank.

By: B Sharrer

B Sharrer — Fri, 16 Oct 2009 03:01:24 +0000

This is the BEST place to compain about your bank- they CAN and WILL help.

HelpWithMyBank.gov

HelpWithMyBank.gov provides answers and assistance to customers of national banks. The site includes answers to common questions and helps walk people through the process of contacting the OCC for additional assistance. Visit the site.

Contact OCC CAG

•Toll Free: 1-800-613-6743
•TDD Number 713-658-0340
•FAX: 713-336-4301
•Hours: 8 a.m. – 8 p.m., Eastern, Monday-Friday
•Mail: Customer Assistance Group,
1301 McKinney Street, Suite 3450
Houston, TX 77010
Forms
Online Customer Complaint Form (Recommended)
Complaint Form (PDF

By: hotash

hotash — Tue, 13 Oct 2009 22:28:44 +0000

RCU

Mendo-Lake needs to catch up with the times & I can guarantee (in my experience) a ‘I’m sorry we can’t help you” is in your future – as I still have an un-explainable ‘open’ credit card account on my credit report from them……

By: Joe Jones

Joe Jones — Sat, 12 Sep 2009 14:13:20 +0000

I myself has had several bad experiences with Bank Of America; 2 weeks ago I deposited a check I received from my 401k account and Bank Of America still have not made my funds available. The check was deposited August 28 and it is now September the 12, my account id severally overdrawn due to items that have came in during this time period. I know bank of America is going to happily deduct the negative balance from my nearly 3 week ago deposit. I have called the 1800 number several times and nothing has been done about the situation. I have checked with the 401k finance center and they assured me that the check was cleared and cashed before September 5. My question is, why have Bank of America did this and how many more people will suffer from such behavior.

By: domake

domake — Wed, 26 Aug 2009 17:37:13 +0000

People either have great experience with BofA or horrible ones, which is unsettling considering it’s a bank.

Though it would not have resolved your issues

http://www.gethuman.com
helps with contacts for companies and is building a pretty solid database of customer feedback and tips for helping people get answers.

By: Chris Pugh

Chris Pugh — Fri, 14 Aug 2009 20:40:59 +0000

Cool, thanks for the info Ryan. I’ve been meaning to go in and talk to them but I can never seem to find the time. I’m going to make sure to get it done next week for sure.